Case Study:
Supplier Management

Initial Situation
- Supplier performance only selectively and subjectively
- High strategic dependence on key suppliers
- No standardized approach
- Lack of comparability across functions
- Need for transparency to drive improvements

Actions & Approach
Implementation of a Holistic Supplier Performance Scorecard
1. Scoring Structure including
- Corporate
- Technical Marketing
- Sales
- Procurement
2. Methodology
- 20+ criteria
- Weighting based on relevance
- Cross-functional evaluation
- Scalable
- Reviewed annually
Results & Actions (Example Supplier)
Scorecard Results
- Overall Score: ~80%
- Strengths:
- Contract negotiation
- On-Time Delivery
- Responsiveness
- Areas for improvement:
- Quote quality
- Forecast accuracy
- Confirmation date handling
Actions
- Defined targets for quote processes
- Agreed escalation matrix
- Boosted support on promotion of technical innovation

